Privacy Notice

Who we are

Ravers Therapy provides online counselling and psychotherapy. Susana Serer and Karen Bland are independent therapists working through Ravers Therapy. Both are fully insured and registered with the Information Commissioner's Office (ICO).

Information you may share with us

You may provide personal information when you contact us by email or WhatsApp, including your name, contact details and anything you choose to share about why you are seeking therapy.

If you begin therapy, your therapist may also hold information needed to provide the service safely and professionally. Because therapy may involve information about mental health, wellbeing or other personal circumstances, some of this may be special category personal data.

How we use your information

We use personal information to respond to enquiries, arrange and provide therapy, communicate about appointments, keep appropriate professional records, meet legal and professional obligations, and protect the safety and rights of clients and therapists.

Confidentiality

Therapy is confidential. Your therapist will explain the limits of confidentiality when you begin working together, including circumstances where information may need to be shared because of serious risk, safeguarding concerns or a legal requirement.

Email and WhatsApp

Email and WhatsApp are available as contact methods. Please keep your first message brief and share only what you feel comfortable sending electronically. WhatsApp is provided by a third party and is subject to its own privacy practices.

Website analytics and cookies

We use Google Analytics to help us understand how people use the website. Google Analytics is treated as optional and will only load after you choose Accept analytics on the cookie banner. If you reject analytics, the Google Analytics script will not be loaded.

Who we share information with

We do not sell personal information. Information may be shared only where necessary to provide the service, meet professional or legal obligations, manage safeguarding or risk, or use essential service providers involved in operating the website and communications.

How long we keep information

Personal information is kept only for as long as necessary for the purpose for which it was collected and in line with relevant professional, insurance and legal requirements.

Your rights

Depending on the circumstances, you may have rights over your personal information, including the right to ask for access, correction, restriction or deletion. You can contact us if you have a privacy question or want to exercise your rights.

Contact

Email: hello@raverstherapy.co.uk

If you are unhappy with how your information has been handled, you can also contact the Information Commissioner's Office.